Frequently Asked Questions

Setup
Is the W35 easy to setup?
What type of sim card does the W35 use?

Cellular Network
Can I connect an external antenna?
Can I use my existing marine antenna?
What range can I expect to get with the W35?
What frequencies does the W35 support?
Will the W35 work in other countries?
Will the W35 work on the CDMA network?
If a 3G network is not available, will the W35 still operate?

Support
What type of warranty does the W35 come with?
Where can I get product support?

Technical
How does the W35 differ from a normal mobile/cell phone?
What are the power requirements of the W35?
Where can I find out further technical information?

Phone System (PBX)
Can I connect the W35 to a phone system or PBX?
Does the W35 provide line reversal?



Answers

Setup

Is the W35 easy to setup?
Yes its as simple as putting a sim card in the unit, connectingthe antenna and power supply. For setting up internet you will also need to enter the APN provided by your service provider.

What type of sim card does the W35 use?
A standard mobile/cell phone sim card. Can be either a 2G or 3G sim

Cellular Network

Can I connect an external antenna?
Yes the W35 has an external antenna port (SMA Female)

Can I use my existing marine antenna?
If you have an existing GSM or CDMA antenna on your boat itcan be used with the W35. You cannot use existing antennas used for radio communications or television equipment

What range can I expect to get with the W35?
30-140km or 15-80 miles from a cell tower. Range is dependant on the network, power of the cell tower and technology used

What frequencies does the W35 support?
GSM - 850/900/1800/1900 MHz
UMTS/3G  - 850/1900/2100 MHz

Will the W35 work in other countries?
Yes the W35 will work in nearly every country around the world

Will the W35 work on the CDMA network?
No the W35 will only work on the GSM/UTMS/3G networks

If a 3G network is not available, will the W35 still operate?
Yes, if a 3G network is not available the W35 will automatically connect to a 2G network

Support

What type of warranty does the W35 come with?
The W35 comes with a 12 month warranty. Extended warranties are also available

Where can I get product support?

Powertec offers telephone and email support for the life time of the W35. Please see our contact page

Technical

How does the W35 differ from a normal mobile/cell phone?
The W35 is more like a base station mobile/cell phone providing superior voice quality and reliable signal strength. You can also connect landline devices such as a phone handset, fax machine and multiple computers

What are the power requirements of the W35?
The W35 can be powered by the supplied mains power adapter or from an alternative power source. Power input is 10-28V DC

Where can I find out further technical information?
Visit the Ericsson W35 website

Phone System

Can I connect the W35 to a phone system or PBX?
Yes, you can connect the W35 to a spare analog trunk port on most PBX's.

Does the W35 provide line reversal?
No, the W35 does not have line reversal for PBX's that require it to hang up a call.

Voice

Is the voice quality better than a cellular/mobile phone?
Yes the W35 uses advanced speech codecs for superior voicequality. As you use a standard landline handset to make calls the call quality is virtually landline quality

Does the W35 produce a dial tone like a landline phone?
Yes, just like a landline phone when you pick up the handset a dial tone is heard

How are the telephone calls and internet charged?
As all communications is through a sim card, voice calls and internet use are charged at normal mobile/cell phone rates.

What service provider do I connect through?
Any GSM/UMTS/3G service provider

Can I use a landline cordless phone with the W35?
Yes, you can use a cordless or DECT style landline handset with the W35. We recommend the Uniden brand for compatibility

Can I talk on the phone and surf the internet at the same time?
This is dependant on the cellular/mobile network provider. As a general rule 3G networks allow simultaneous voice and internet, 2G networks will usually put the internet on hold when a call is received.

Do I need to use a cellular/mobile phone with the W35?
No, the sim card is inserted into the W35 unit and therefore a mobile/cell phone is not needed.

Fax

What type of fax machine should I use?
You can connect a standard fax machine to the W35, however we recommend the Brother brand for compatibility.

How does the Ericsson W35 send faxes?

Faxes are sent over the mobile/cellular network using a fax over IP service (T.38 protocol). Either your service provider must have a T.38 fax service available or you can use a VOIP provider that supports T.38

Internet

How do I configure the W35 for internet?
The W35 has an inbuilt web interface for configuring the internet settings that will be provided by your service provider.

How do I connect my computer to the W35?
Connecting a computer is via a network cable or wirelessly using a WiFi connection.

How many computers can I connect to the W35?
You can connect four computers using network cables or up to 256 computers using WiFi

What internet speeds can I expect?
Internet download speeds are dependant on the network, signal strength and data connection type.

Data Connection Types:
2G - GPRS - up to 86kbps
2G - EDGE - up to 237kbps
3G - 3G Data - up to 384kbps
3G - HSDPA - up to 7.2mbps

What is the signal range of the WiFi?

You can expect a WiFi range of up to 50m in ideal environments. The WiFi signal strength can be adjusted to suit.

Can I secure the WiFi connection?
Yes, the W35 supports WEP, WPA/WPA2 encryption protocols.


 

 




Voice

Is the voice quality better than a cellular/mobile phone?
Does the W35 produce a dial tone like a landline phone?
How are the telephone calls and internet charged?
What service provider do I connect through?
Can I use a landline cordless phone with the W35?
Can I talk on the phone and surf the internet at the same time?
Do I need to use a cellular/mobile phone with the W35?

Fax
What type of fax machine should I use?
How does the Ericsson W35 send faxes?

Internet
How do I configure the W35 for internet?
How do I connect my computer to the W35?
How many computers can I connect to the W35?
What internet speeds can I expect?
What is the signal range of the WiFi?
Can I secure the WiFi connection?

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